FieldMate Features

Turn missed calls and new leads into booked jobs.

FieldMate captures every inquiry, responds instantly, and follows up automatically so more customers turn into booked jobs.

1
Missed Call Text Back

Every missed call gets an instant response.

Within seconds of a missed call, FieldMate sends a text message in your business's name and keeps the conversation going before the lead moves on. No hold music, no voicemail, no lost job. Read more

  • Instant missed-call text back
  • Two-way SMS conversations
  • Customer information capture
  • After-hours response
Hey, this is ABC Plumbing! Sorry we missed your call, how can we help today?
Hi, my kitchen sink is leaking bad under the cabinet.
Sorry to hear that. Is water actively pooling right now?
Yes, it's pooling under the cabinet.
Got it, that's urgent. I have a tech free today at 2:30 PM or 4:00 PM. Which works?
2
Lead Follow-Up System

Turn more inquiries into booked jobs with automatic follow-up.

When a new lead comes in, FieldMate keeps the conversation going with timely text messages until they respond or book. No chasing leads, no forgotten follow-ups, fewer missed opportunities. Read more

  • Instant lead responses
  • Automated text follow-ups
  • Lead nurturing
  • More booked appointments
Hey Sarah, thanks for reaching out about your roof repair. We’d be happy to help. What seems to be the issue?
1 day later
Just checking in on your roofing request. Are you still looking to get this taken care of?
2 days later
Sorry, been busy! Yes, still interested.
No problem! We have availability tomorrow at 10 AM or 2 PM. Which works better for you?
Lead Recovered
3
Appointment Booking

Turn the conversation into a job on your calendar.

Once FieldMate knows what the customer needs, it helps guide qualified customers toward scheduling an appointment. Read more

  • Calendar booking
  • Appointment confirmations
  • Reminder messages
  • Reduced phone tag
Today3 openings
11:00 AM
2:30 PM
4:00 PM
Booked for today, 2:30 PM
4
Google Review Requests

Every completed job becomes a chance at a five-star review.

Right after a job wraps up, FieldMate sends a friendly text asking for a Google review while the experience is still fresh. No spreadsheets, no manual follow-up. Read more

  • Post-job review requests
  • Sent automatically, right on time
  • Customer follow-up
  • Reputation building
Thanks for choosing ABC Plumbing today! Mind leaving us a quick Google review?
4.9 average across 128 reviews and counting
Built Into Every Conversation

Everything works together to keep opportunities moving.

Everything works together to keep opportunities moving and make sure your team gets involved when it matters.

Human Handoff

When a conversation needs a real person, FieldMate alerts your team with customer details and a summary so you know exactly what they need.

Conversation Continuity

Customers can return to the conversation later without starting over, keeping the full context available.

Lead Qualification

FieldMate collects important details about the request, urgency, and customer needs so every conversation starts with context.

Emergency Detection

Urgent requests are prioritized and your team receives an alert when immediate attention is needed.

One system. Managed for you.

No software to learn.
No dashboards to manage.

FieldMate works with your existing number and manages missed calls, follow-up, and booking while you focus on running your business.

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