1. Introduction
FieldMate is a lead response and revenue recovery service for home service businesses. This Privacy Policy explains how FieldMate collects, uses, discloses, and protects personal information in connection with our website, services, and communications.
FieldMate is committed to handling personal information in a responsible and transparent manner and in accordance with applicable Canadian privacy laws.
2. Information We Collect
We collect only information that is reasonably necessary for operating our website, communicating with you, providing our services, and managing customer relationships.
Information you provide
Depending on how you interact with FieldMate, this may include:
- Your name
- Business name
- Email address
- Telephone number
- Business or contact information
- Information provided when booking a demo
- Information you provide when contacting us
- Account, billing, and service information
- Other information you voluntarily provide
Information provided by clients
FieldMate's business clients may provide information about their leads, customers, and business contacts for the purpose of operating the FieldMate service. This may include names, telephone numbers, email addresses, service information, customer history, lead information, communication history, appointment information, and other information necessary to provide the requested services.
When a FieldMate client provides information about its customers or contacts, the client is responsible for ensuring that it has the appropriate authority and permissions to provide that information to FieldMate and to use the FieldMate service for the applicable purposes.
Information collected automatically
When you visit our website, certain technical information may be collected automatically by your browser or hosting and security infrastructure. This may include your IP address, browser type, device information, referring page, and basic website activity.
3. How We Use Information
We may use personal information for purposes including:
- Responding to inquiries and requests
- Scheduling and managing demo appointments
- Providing and administering FieldMate services
- Communicating with customers and prospects
- Providing customer support
- Managing billing and account administration
- Maintaining and improving our website and services
- Preventing fraud, abuse, and unauthorized activity
- Meeting legal and regulatory requirements
We do not collect personal information for purposes unrelated to the purposes described in this Privacy Policy unless otherwise permitted or required by law.
4. Consent
Where required by applicable law, FieldMate obtains consent before collecting, using, or disclosing personal information. The form of consent we obtain may depend on the nature and sensitivity of the information and the purpose for which it is being collected.
You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services or communications.
6. Service Providers
FieldMate uses third-party technology and service providers to operate portions of our business. These providers may process information on our behalf for purposes such as communications, appointment scheduling, hosting, infrastructure, customer relationship management, and service delivery.
These providers are permitted to access information only as reasonably necessary to perform services for FieldMate or as otherwise permitted by law.
Some service providers may process or store information outside Canada. Where personal information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed.
7. Email & SMS
If you provide your contact information, FieldMate may use it to respond to inquiries, provide requested information, manage appointments, provide service-related communications, and, where permitted, send commercial electronic messages.
Commercial email and SMS communications are handled in accordance with applicable anti-spam requirements, including Canada's Anti-Spam Legislation (CASL), where applicable.
Commercial electronic messages will include appropriate identification information and an unsubscribe mechanism where required.
For SMS communications, you may generally unsubscribe by replying with a supported opt-out instruction such as STOP.
Unsubscribing from commercial communications does not necessarily prevent us from sending non-commercial, transactional, security, or service-related communications where permitted by law.
9. Security
FieldMate takes reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of personal information to protect it against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.
No method of transmission or storage is completely secure. While we take reasonable measures to protect personal information, we cannot guarantee absolute security.
10. Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and financial records, resolve disputes, enforce agreements, and meet legal or regulatory requirements.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and operational requirements.
11. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Ask questions about how your information is collected, used, or disclosed
- Withdraw consent where applicable
- Make a privacy complaint
We may need to verify your identity before processing certain requests. Some information may be exempt from access or correction requests where permitted or required by law.
12. Children's Privacy
FieldMate's website and services are intended for businesses and adults. We do not knowingly collect personal information from children for the purpose of providing our services.
If you believe a child has provided personal information to us, please contact us so that we can review and address the situation.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.
When we make changes, we will update the Effective Date shown at the top of this page. We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy, want to make a privacy request, or wish to raise a privacy concern, please contact us.
We will make reasonable efforts to respond to privacy inquiries and requests within the time required by applicable law.