Privacy Policy
Last Updated: July 18, 2026
FieldMate ("we", "our", or "us") respects your privacy and is committed to protecting the information we collect and process.
This Privacy Policy explains how we collect, use, store, and protect information when you use the FieldMate website and services.
1. Information We Collect
We collect information needed to provide and improve our services.
Information You Provide
This may include:
- Name
- Email address
- Phone number
- Business information
- Information submitted through forms, demos, or account setup
Customer Information Processed On Your Behalf
When you use FieldMate, you may provide customer information so we can deliver lead response and communication services.
This may include:
- Customer names
- Phone numbers
- Service requests
- Appointment details
- Conversation history
This information is processed only as necessary to provide the FieldMate service to your business.
2. How We Use Information
We use information collected to:
- Provide and operate FieldMate services
- Manage customer communication workflows
- Send and process SMS messages
- Provide customer support
- Improve service reliability and features
- Communicate important service updates
We do not sell personal information or use customer conversation data for advertising purposes.
3. SMS & Communication Data
FieldMate enables businesses to send and receive text messages as part of their customer communication workflows.
By using FieldMate, you acknowledge:
- Messages are sent on behalf of your business
- Your business is responsible for obtaining required customer consent
- Your business is responsible for ensuring messages comply with applicable communication laws
- Message and data rates may apply depending on the recipient's mobile provider
FieldMate may store message history to provide conversation management, support, and service functionality.
4. Automated Processing
FieldMate uses automated systems to assist with customer conversations, lead qualification, follow-up, and appointment coordination.
Automated processing helps businesses respond faster, but businesses remain responsible for customer interactions and decisions made based on these communications.
5. Cookies & Tracking
We may use cookies and similar technologies to:
- Improve website functionality
- Understand website traffic and usage
- Improve user experience
You can manage cookie preferences through your browser settings.
6. Data Sharing
We do not sell your personal information.
We may share information with trusted service providers required to operate FieldMate, including:
- SMS and communication providers
- Hosting providers
- Scheduling or integration providers
- Analytics providers
- Legal authorities when required by law
These providers are only given access to information necessary to perform their services.
7. Data Security
We take reasonable measures to protect information from unauthorized access, misuse, or disclosure.
However, no online system can guarantee complete security, and we cannot guarantee that information will remain completely secure.
8. Data Retention
We retain information only as long as necessary to:
- Provide FieldMate services
- Maintain account records
- Meet legal requirements
- Resolve disputes
You may request deletion of your information by contacting us.
9. Your Rights
Depending on applicable privacy laws, you may have rights to:
- Access your personal information
- Request corrections
- Request deletion
- Withdraw certain communication preferences
To make a privacy request, contact us using the information below.
10. Third-Party Services
FieldMate may connect with or rely on third-party services, including messaging providers, hosting providers, calendars, and other integrations.
These services have their own privacy policies, and FieldMate is not responsible for the privacy practices of third-party providers.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Continued use of FieldMate after updates means you accept the revised policy.
12. Contact
If you have questions about this Privacy Policy, contact:
FieldMate Systems
hello@fieldmate.ca